Walking the talk of our jargon, CSR

Hello again, to all my bright and shiny PR fellows across the globe!

This time around, I would like to share my grueling, but highly satisfactory experience running the SOUL Society Charity Bazaar 2013.

Since its establishment in 1996, SOUL Society recognizes the significance of CSR and giving back to the community on an annual basis. The past years have seen SOUL Society organize a Charity Walk, Street Carnivals and Men Auctions. Its past beneficiaries include PS The Children, Chow Kids, Rumah Nur Salam, Pertiwi Soup Kitchen and Alzheimer Disease Foundation Malaysia.

As for its 2013 CSR program, they decided to organize a charity bazaar from 10am till 6pm, on the 15^th of December 2013 at WIP in Bangsar Shopping Centre. I believe the date of its program has been strategically-planned as large amounts of retail consumption generally occur during the year-end as many Malaysians celebrate Christmas and New Year’s. The beneficiary for its 2013 CSR program is HOSPIS Malaysia, who is a charitable organization that offers professional Palliative Care to patients suffering from life-limiting illness.

The SOUL Society’s pace is astonishingly fast for an in-house company, even for my role as an intern. I rapidly picked up responsibilities on a daily basis and began to feel the high pressure of the SOUL Society operations by day three.

Approximately two weeks in advance of the SOUL Society charity bazaar, I undertook vast liaison tasks internally and externally. SOUL Society had to send out emails and follow-up via direct line, to gain approval from management of Bangsar Shopping Centre to carry out SOUL Society's movement to publicize its charity bazaar. Upon approval, I liaised with the SOUL Society Studio for visuals, to distribute them before the weekend to enable SOUL Society to create awareness among the public based at the Bangsar area, particularly the Bangsar Shopping Centre’s weekend crowd. 

SOUL Society distributed eight directional signs, 24 labels for vendors’ brand names, five buntings to be placed at frequently-visited areas at the shopping centre and 5000 flyers to SOUL Society outlets and Bangsar Shopping Centre. Additionally, SOUL Society also distributed hardcopy newsletters and donation boxes on behalf of its beneficiary HOSPIS Malaysia.

As SOUL Society were scheduled to fill in four stalls at the charity bazaar as represented by Souled Out and WIP, they had to finalized their food and beverage menu, revised its portions and prices appropriate for the event. I liaised with the kitchen staff to propose a menu suited for a bazaar and the marketing department to weigh its cost and proposed price, to estimate the prospective profits to be directed to HOSPIS Malaysia.

It is worth noting there were several meetings held with the director of SOUL Society, to obtain direction and feedback for improvements to the tactics utilized to gain public awareness and engagement leading up to the charity bazaar. The director stressed the importance of adopting new media into SOUL Society’s current tactics in the implementation of strategies toward its goal to raise funds for HOSPIS Malaysia. She underscored the shift of consumers moving into social media channels to obtain local and international news, its public engagement advantage to create long-term mutual relationships.

The SOUL Society enabled me to administer and monitor posts on Facebook to create awareness and engagement with its public via two-way symmetrical communication and mutual understanding with its audience. The SOUL Society marketing department briefed me on the FAQs of their social media and encouraged me to put up casual posts on daily activities as opposed to constantly advertising and marketing its upcoming events and promotions to its Facebook audiences. This illustrates that SOUL Society’s acknowledgement to the PR aspects necessary to connect and build lasting relationships with its consumers, rather than viewing them as target audiences pressured to consume their products and services.

I was enthused to hear from the director of SOUL Society on her personal requests to draft her a two minute speech, follow-up on poster requests for the chief editor of Women’s Weekly, follow-up on her sponsorship requests via direct-line, text messaging and emails, in which I manage to gather 10 sponsors for the Raffle Draw prizes including a Juicy Couture tote worth RM 850, five sets of Pialla Wellness facial + body treatment worth RM 970 each, three sets of Celeste beauty treatments worth RM 2000 each, and a Raymond Choon haircut + treatment worth RM 788.

Within a week of preparation for the SOUL Society charity bazaar, I am already struggling to keep my head above the water, digesting knowledge on how SOUL Society operates, adjusting theory to practice and fitting myself into their organizational culture, representing their brand, image and reputation.

Till I write to you again,

I wish you all a very Merry Christmas and Happy New Year 2014, in advance!

Warmest Regards,

Diane

Who is SOUL Society?

Hello to all past, present and future PR leaders worldwide!

I am Diane, a Curtin University (Bentley) student who is currently back in Malaysia, going an extra mile juggling work and play with loved ones, my career and family, this merry season.

What a way to end the year!

I am no multitasking guru, but it is a path I chose to enter the fast-paced public relations realm. We have been warned timelessly about the tight deadlines, high pressure demands from clients, and workload that only piles up as the days go by. Fortunately, at the end of the road are the fruits of our efforts which money cannot buy, the rewarding experience, the novel PR knowledge and witnessing the evolution of new tactics and strategies utilized by various companies globally.

From my external and personal perspective, Soul Society has always been brand of admiration and recognition in Malaysia which began as a small neighbourhood café in 1996. As word spread about the home-style cuisine and warm hospitality of its first SOULed OUT outlet, its brand rapidly grew to become the icon of suburban Kuala Lumpur where “everyone knows your name”.

With its quirky logo, SOULed OUT is today a household name and much-loved destination in Desa Sri Hartamas that draws patrons from near and far. While the eatery has had several makeovers in her menu, decor and manpower over the years, her mission remains…..to give patrons an experience that’s “as good as a hug” with the good food, good price, good service offering.

In 2011, SOUL Society launched a new branch under its first brand outlet name at the Ampang area, which carries its same original concept of brand, image and reputation.

SOUL Society had its eye on a specific location for many years, till it became available in November 2008. Opportunity only knocks once, SOUL Society grabbed it without hesitation and began its third outlet. Previously, WIP stood for Work in Progress which entailed an ambience of temporariness as constructions and refurbishments to the outlet were underway. Later in the same year, they rebranded WIP to Whipped Into Place, which has become a firm favorite amongst the dining scene in the prestigious neighborhood of Bangsar.

In 2013, SOUL Society rebranded its outlet called 789 established in 2012, which represent an iconic lifestyle destination for the KL chic, paving the way for exciting new concepts in the art of socialising and dining to Tujo Bar-sserie & Grill. Its new face is the place to enjoy the simple pleasures in life with good friends over good food, drinks and have loads of laughs, for the young at heart, going by the tagline to “Eat, Live & Play”.

As for my first day at SOUL Society which began on the 3^rd of December 2013, I was immediately assigned to study SOUL Society’s background, fact sheets, website, social media and upcoming events, namely, SOUL Society Charity Bazaar 2013, A Christmas Playground party and Mad Hatter New Year’s Eve party.

From my observation, SOUL Society is undergoing a slight shortage of staff as many of its staff have taken annual leave in the year-end and its marketing executive recently left a vacancy. Hence, I anticipate that I would have to fill an extra pair of shoes, taking on additional marketing-related tasks as my learning journey begins at SOUL Society.

Till I write to you soon.

Cheerio for now!

Warmest Regards,
Diane